AlertNow - Support

When you choose AlertNow, you get access to a dedicated client care team. They’re available 24x7x365 to help manage all of your district communications needs. From implementation and system integration, to crisis communications and public relations counseling, AlertNow client care is there for you. In fact, AlertNow earned a 95 percent client satisfaction rating in a recent Zogby survey.

customer support Platinum Client Care Service Delivery

On day one you’ll be assigned your own account manager to guide you and your team through each of the key steps of the service introduction process including:

Knowledge capture
Training
Service launch

In addition to providing round the clock technical support, you can look to your AlertNow client care team for:

Communications goal alignment
Tools, tips & templates
Coaching in best practices
Public Relations support
Comprehensive reporting
Ongoing usage analysis

AlertNow customers can also participate in year-round open training sessions. Our Client Care team hosts these web-based events to demonstrate new features and to share the latest best practices for leveraging a mass notification service.

In addition, AlertNow hosts regular client seminars to promote district collaboration and the exchange of communications tips and techniques to better engage school districts and communities.

Behind the Blackboard

When you choose AlertNow, you join a community of more than 5,000 K-12 school districts which have partnered with Blackboard, the nation’s leading eLearning service provider. As a member of this community, you’ll receive exclusive access our Behind the Blackboard client extranet. This valuable service includes a variety of resources to help you maximize the value of your AlertNow service, including:

24-hour access to on-demand help information
Best practices and techniques for using AlertNow
Client forums for collaborating with other administrators and educators
Technical assistance and troubleshooting instructions
Answers to frequently asked questions
Features and functionality guides